Errors may occur when you are processing a payment for various reasons (internet connection lost or error in the communication with the bank). In some cases, the issue is temporary, and you may retry the operation or perform the necessary action to enable the service again.
If after several retries you are still unable to perform a payment, you may contact the support and explain the issue. There is often an error code associated to the problem you may encounter, feel free to mention this error code to the support team to smooth the process.
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