NFC on my Android phone doesn't work

The Tap to Pay application will not work if the NFC function is not activated on your Android phone.

If your device is NFC-enabled, you may need first to activate the function as it may be inactive by default. Follow these steps to activate NFC on your device:

  1. Open the Settings app on your Android device.

    Open the Settings app
  2. In the Settings menu, scroll down to find the “Connections” or “Network and Internet” options, depending on your device's configuration. Tap on it to continue.

    Search for Network & Internet options
  3. In the Connections or Network and Internet menu, look for the “NFC” option. Tap on it to access the NFC settings.

    Tap on NFC option
  4. In the NFC settings, press the toggle switch labelled “NFC” to activate it. It will change color or display “On” to confirm activation.

    Look for colour change or On confirmation
  5. After activating NFC, you may see a prompt to confirm the action. Tap on “OK” or “Confirm” to continue.
  6. To ensure that NFC has been activated, check for the NFC icon in the status bar at the top of your screen. You may also see a notification confirming that NFC is active.

    Look for the NFC icon in the status bar