You can issue a refund directly through your app’s transaction history. Please review the following requirements before beginning:
Authorization: Only Admin or Manager users can authorize a refund. A password is required for security.
Card Consistency: Card used for refund does not have to be the same as the card used for the original payment
Partial Refunds: You may refund the full amount or enter a partial amount, provided it does not exceed the original transaction value.
1. Locate the transaction
Navigate to the Receipts section in the app menu
2. Search for transaction
Use the search bar to find the specific transaction by reference number, date, or amount
3. Open the receipt
Select the transaction to view the digital receipt. Tap the Refund button located at the bottom of the screen.
4. Authenticate
Enter your admin login credentials to securely authorize the request.
Note : Please note that only an admin is authorized to refund a transaction.
5. Enter refund amount (Optional)
If you are performing a partial refund, enter the specific amount now
Note : This step is only visible to accounts who have requested the partial refund feature
6. Process the card
Ask the customer to tap or insert their card against the terminal to complete the reversal.
7. Issue refund receipt
Once the transaction is approved, a refund receipt will be generated. You can share this with the customer via QR Code or Email.
7. Refund history
To track your refunds, go to the Receipts section and apply the Refunds filter. This will display a dedicated list of all refunded transactions.