Overview
On the payment terminal, you can run tests to verify the state of the:
- Internet connection
- Server connection
- Chip card reader.
- NFC antenna for contactless payments.
- Magnetic swipe reader.
Note. When you start a test, the display shows instructions to explain how to carry out the test:
• Chip reader: you have to insert a card into the card reader.
• NFC antenna for contactless: you have to present a contactless card on the reader.
• Magnetic stripe: you have to swipe the magnetic stripe of a card.
Test the terminal hardware
On the application:
- Go to Menu
- Select "Settings",
- Click on “Diagnostic”
Diagnostics will start automatically. Results that may appear are:
- OK
- Waiting
- Not supported
- Failed
In case of failure, we invite you to consult the Troubleshooting guide.
Illustration
Send a diagnostic report
If your payment terminal is malfunctioning, you can trigger an update so we can use the information from the logs to improve our software or to review malfunctions.