Overview
The Submissions page provides a consolidated view of all onboarding requests you have initiated. It tracks the status of each company, store, and solution across the entire onboarding journey and allows you to take action directly from the table.
Access the Submissions Page
In the left menu, click Submissions under the Administration section.
Note: An Action required banner is displayed across all pages of the Hub when at least one company you created is in Documents requested or Action requested status. The banner contains a direct link to the Submissions page and can be dismissed. It reappears on your next login session.
Filters
Use the filters at the top of the page to narrow down the list.
| Filter | Visible to |
|---|---|
| Account | Group-level users and Market Pay Admins only |
| Company | All users |
| Created by | All users |
| Company status | All users |
| Creation date | All users (via the More button) |
Table Columns
Each row in the Submissions table represents one company and displays the following information:
- Account — The account the company belongs to.
- Company — The company name.
- Creation date — The date the company was created in the Hub.
- Created by — The user who initiated the onboarding.
- Company status — The current KYB verification status.
- Store — The store creation status for this company.
- Solutions — The solution configuration status.
- Contract — The contract status.
The table is sorted by creation date by default. All entries are displayed without pagination.
Company Status Values
Statuses displayed as clickable buttons — clicking opens the KYB form to take action:
| Status | Meaning | Action |
|---|---|---|
| Documents requested | Some required documents have not yet been submitted | Click to reopen the KYB form and upload the missing documents. You have one week to complete the submission. |
| Resubmission requested | A document was rejected due to a minor issue (expired document, name mismatch, poor quality) | Click to reopen the KYB form and resubmit only the affected documents. |
| Action requested | An associated party (UBO or Legal Representative) has not yet completed their identity verification | Click to reopen the KYB form. The associated party must complete their verification. |
Statuses displayed as non-clickable labels — no distributor action is available:
| Status | Meaning |
|---|---|
| Pending review | All documents submitted; verification in progress by the operations team. |
| Approved | KYB passed all checks and has been validated. The contract is sent automatically. |
| Rejected | Verification could not be completed due to a major issue. The operations team will reach out with further guidance. Store and Solutions columns display N/A. |
Store Column Values
| Display | Condition |
|---|---|
| + Add Store (button) | No store has been created yet for this company. Click to access the store creation form. |
| Completed | A store has been successfully created. |
| Company missing | No company exists for this entry. |
| N/A | The company status is Rejected. |
Solutions Column Values
| Display | Condition |
|---|---|
| + Add solutions (button) | No solution has been created yet for this store. Click to access the solution creation form. |
| Completed | At least one solution has been successfully created. |
| Store missing | No store exists yet for this company. |
| N/A | The company status is Rejected. |
Row Actions (Three-Dot Menu)
Each row has a three-dot menu on the right that provides additional actions depending on the current status of the submission.
| Action | When it appears | Behaviour |
|---|---|---|
| Edit company | Company status is Action requested, Documents requested, or Resubmission requested | Opens the KYB form to continue or correct the KYB submission. |
| Add store | The Store column shows + Add Store | Redirects to the store creation form. |
| Add solutions | The Solutions column shows + Add solutions | Redirects to the solution creation form. |