Once your terminal is connected and activated, you are ready to take a payment. This short guide walks you through your first transaction and points you to the full daily-use guides for everything that comes after.
Before you start
Make sure you have completed setup:
- The terminal is connected to the internet. See Connect Your Terminal to Wi-Fi.
- The terminal is activated, showing your correct store name and location. See Terminal First Activation.
Warning
If the store name or location shown after activation does not match your store, do not process payments. Contact the Market Pay team first at https://assist.market-pay.com/.
Take a payment
- Open the Pay On Site application on the terminal.
- Enter the amount to charge.
- Confirm the amount to display the payment screen for the customer.
- Ask the customer to present their card — tap (contactless), insert (chip), or swipe.
- The customer follows the prompts on screen, entering their PIN if requested.
- Wait for the terminal to display the result: approved or declined.
- Offer the receipt. Depending on your setup, the terminal prints a receipt, shows a digital receipt, or both.
Note
If your terminal is connected to a till (ECR), payments are usually started from the till rather than entered on the terminal directly. Your integration determines the exact flow.
After the payment
Your first payment covers the basics. For everything else in day-to-day use, see the User Guide:
- Trigger a payment — the full payment guide.
- Refund or Cancel a Payment — reverse or void a transaction.
- Reprint Transaction Receipt — reprint a customer's receipt.
- View receipts history — look back at past transactions.
- Transactions Report and Reconciliation — close off and reconcile the day.
Next steps
- Explore the full User Guide for daily operations.
- Something not working? See Payment failure in Troubleshooting.
If a payment won't complete after setup is correct, raise a request with the Market Pay team at https://assist.market-pay.com/.